4 phase of organizational commitment
Four phases of organizational commitment to quality process starts with those people who are already committed and therefore most active.
Four phases:
Vanguard – group be identified early as change agents for the process as a whole.
Ferment – Stimulate the involvement of those people who intuitively understand the quality message.
Followers – need time to adjust
Stabilizers – provide very necessary analytical skills by which means quality improvements are routinized and institutionalized.
